Change or cancel your plan

Once you are on a paid plan, changes happen in two places. The plan cards on the Overview tab of Billing & Usage → Billing switch you to another plan or ads module band, and the Manage Subscription button opens the Stripe billing portal for everything else, including cancelling.

Before you start

• You need to be the workspace Owner; Billing only appears in the sidebar for owners.
• Plan changes and Manage Subscription live on your primary workspace, the one that carries the subscription. Other workspaces you own only show the Credits tab.

Switch to another plan

1. Open Billing & Usage → Billing. On the Overview tab, set the credits per month (and on Scale, the ads module) on the card you want, then click Upgrade.

   

2. What happens next depends on the change:

   • An upgrade — to a higher price, or a switch between monthly and annual — applies immediately. The difference for the rest of the current period is charged right away, and you see Plan updated — prorated charge applied. You also get the remaining share of the new monthly credit allowance for the rest of the current credit cycle.
   • A downgrade on the same billing period waits for your next renewal. You see Downgrade scheduled — switches on the renewal date, and until then the card notes Switching to … credits on that date.
   • The card of the plan you are on reads Current Plan and cannot be clicked.

3. On Scale, changing only the ads module band with the same credits turns the button into Update Ads Module or Remove Ads Module. Adding or enlarging a band is charged immediately; removing it puts the unused time as credit on your next invoice.

Cancel or manage the subscription

4. Click Manage Subscription at the top right of the Billing page. You leave GenPage for the Stripe billing portal and return to your landing pages when you are done.

   

Cancelling happens in the portal. It also shows your invoices and the card on file, the same things the Billing History and Payment Method tabs show inside GenPage.

What happens when you cancel

• When the subscription ends, the workspace drops to the Free plan — 100 credits a month, one seat and one workspace — and you carry on using GenPage without the paid features; see Plans explained for what Free includes.
• Your published pages stay live. They keep serving on the GenPage address and carry the Made with GenPage badge.
• The paid features stop straight away:
  • A connected custom domain stops serving your pages, and visitors who open it get a not-found page. Links GenPage gives you, such as the editor's View button and exported or pushed lead links, use the GenPage address instead.
  • Analytics tags and custom scripts saved in Page settings (Google Analytics, Meta Pixel, Hotjar and your own scripts) are no longer added to pages. The consent banner on the Consent tab is on every plan and keeps loading.
  • No webhooks are sent, the older lead webhook included, and the Embed SDK stops serving pages on your site.
  • API keys and MCP connections stop working, and so does Zapier, which connects with an API key.
  • Saved model keys (bring your own key) are no longer used; AI generation is charged in credits instead.
  • Invitations still pending can no longer be accepted or resent.
• Unused credit top-ups stay in your account. Each pack keeps its original expiry date, 12 months after purchase, and you can keep spending it on the Free plan.
• The Overview tab keeps showing the plan cards, so you can subscribe again at any time. Subscribing again brings the paid features back, custom domain and saved keys included, without publishing anything again.