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Update your payment method

Add or replace the card that pays for your subscription and credit top-ups from the Payment Method tab of the Billing page.

· For owners

On this page

The Payment Method tab of Billing & Usage → Billing shows the card charged for your subscription and credit top-ups, and lets you add a new one. Cards are stored with Stripe and never touch GenPage's servers.

Before you start

  • You need to be the workspace Owner, on your primary workspace (the one that carries the subscription).

Add or replace a card

  1. Open Billing & Usage → Billing and click the Payment Method tab.

    Billing page with the Payment Method tab highlighted

  2. With no card saved yet, the tab shows a single Add Payment Method tile, as in the screenshot. With a card saved, you see it as a small card — brand, last four digits, expiry date and a Default badge — with an Add Payment Method tile beside it. Click the tile.

    Payment Method tab with the Add Payment Method tile highlighted

  3. In the Add Payment Method dialog, choose Card, enter the card details and click Save Card. Cancel closes the dialog without saving.

    Add Payment Method dialog with the Card option and the Save Card button

  4. You see Payment method saved. The new card becomes the default for future charges, including the renewals of your subscription, and the tab shows it.

If a payment fails

When a renewal charge fails, Stripe retries it over about a week, and the workspace keeps its plan in the meantime. You get an email saying the payment failed. Add a working card here so the next retry succeeds; a successful retry changes nothing. Only if the last retry fails does the workspace drop to the Free plan, and even then your published pages stay live. See My payment failed.

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