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Reset your password

Request a password reset link from the sign-in page, then choose a new password from the link in the email.

On this page

If you cannot sign in, ask GenPage for a reset link. The link arrives by email and opens a page where you choose a new password. If you are signed in and only want a different password, change it under Account → Profile instead.

  1. On the sign-in page, click Forgot password? under the Sign In button. The Reset password page opens.

  2. Enter the email address of your GenPage account and click Send Reset Link.

    The Reset password page with the email field highlighted

    GenPage confirms that a reset link has been sent and asks you to check your spam folder if nothing arrives. For safety it shows the same confirmation whether or not an account exists for that address, so double-check the spelling if the email does not come.

Choose a new password

  1. Open the email Reset your GenPage password and click Reset Password. The link works for 60 minutes.

  2. On the Create new password page, type the new password in New password and again in Confirm new password. It must be 8 to 20 characters with at least one uppercase letter and one number. The eye icon shows what you typed.

    The Create new password page with the New password field highlighted

  3. Click Set New Password. GenPage confirms with Password reset successfully! You can now sign in with your new password. and takes you to the sign-in page.

What happens next

  • Every device that was signed in to the account is signed out. Sign in again with the new password.
  • You get a confirmation email, Your GenPage password was successfully changed. If you did not do this, contact support.

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