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My payment failed

What happens in GenPage when a subscription charge fails, what changes if the last retry fails too, and how to add a working card so the next retry succeeds.

· For owners

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Your subscription renews automatically on the card saved under Billing & Usage → Billing. When a renewal charge fails, Stripe retries it several times over about a week, and your workspace keeps its paid plan in the meantime. This article explains what you see at each stage and how to put it right. You need to be the workspace Owner.

What happens after a failed renewal

  1. While Stripe retries, nothing changes. The workspace keeps its plan and every paid feature. You get one email for each failed invoice, asking you to update your payment method; add a working card as described below so the next retry succeeds.
  2. A successful retry changes nothing. The plan simply continues, and there is nothing else to do.
  3. When Stripe stops retrying, the workspace drops to the Free plan: when the last retry fails, or when the subscription is cancelled or marked unpaid. You keep working in GenPage with what Free includes — 100 credits a month, one seat and one workspace — and nothing locks you out. Your published pages stay live on the GenPage address and carry the Made with GenPage badge. The paid features stop straight away:
    • A connected custom domain stops serving your pages. Visitors who open it get a not-found page until the workspace is on a plan with custom domains again, and links GenPage gives you, such as the editor's View button and exported or pushed lead links, use the GenPage address instead.
    • Analytics tags and custom scripts saved in Page settings (Google Analytics, Meta Pixel, Hotjar and your own scripts) are no longer added to your pages. The consent banner on the Consent tab is on every plan and keeps loading.
    • No webhooks are sent, the older lead webhook included, and the Embed SDK stops serving pages on your site.
    • API keys and connected MCP clients stop working, and so does Zapier, which connects with an API key.
    • Saved model keys (bring your own key) are no longer used; AI generation is charged in credits instead.
    • Invitations still pending can no longer be accepted or resent.
  4. Unused top-up credits stay yours. They are not tied to the subscription and remain spendable until they expire, 12 months after purchase.
  5. Subscribing again restores the paid features at once, custom domain and saved keys included. There is nothing to publish again. See Upgrade your plan.

Add a working card

  1. Open Billing & Usage → Billing and click the Payment Method tab.

    The Billing page on the Payment Method tab with the Add Payment Method tile highlighted

  2. Click Add Payment Method. In the dialog choose Card, enter the details and click Save Card. Payment method saved confirms it, and the new card becomes the default for every future charge, including Stripe's next retry. See Update your payment method for the details.

  3. Wait for the next retry, or click Manage Subscription at the top right of the Billing page to open the Stripe billing portal. The button only appears when a subscription exists.

If the first checkout failed

Buying a plan happens on Stripe's checkout page. If the card is refused there, Stripe says so on that page and nothing changes in GenPage. If you come back to GenPage and see Payment was not confirmed. Redirecting… or We couldn't confirm your payment yet. Redirecting…, the payment did not go through or has not been confirmed yet. Wait a minute, then open Billing and check the Overview tab; if the plan is still not active, choose it again. See Upgrade your plan.

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