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Domain not verifying

What to check when a custom domain stays Pending, the A record, extra records or a proxy, propagation time, and how to run the check again.

· For owners and admins

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You added a domain under Workspace → Domains, but its status stays Pending. GenPage connects a domain only when its check passes, and the check is strict about the DNS record. Work through the causes below in order.

1. Compare your record with the guide

  1. Open Workspace → Domains and click DNS Setup Guide.

    DNS Setup Guide with the A record row highlighted: type A, name try, value 34.226.84.124, TTL 600 seconds

  2. At your domain provider, open the record for the subdomain you added and check it against the guide. It must be type A, its Name must be the subdomain itself (the guide shows try as an example), and its Value/Data must be exactly 34.226.84.124. If you created a different record type, replace it with the A record the guide shows.

  3. Make sure it is the only A record for that name. GenPage requires every A record of the name to point to 34.226.84.124. If another A record exists, or a proxy in front of the record makes the name resolve to a different address, the check reports that not all records point to GenPage's server and the domain stays Pending.

  4. Check what you typed in GenPage. The domain must be the plain host name, such as try.example.com, without https:// or anything after it. If you added it as a web address, remove it and add it again.

2. Give the change time

DNS changes are not visible everywhere at once. The guide sets a TTL of 600 seconds, and GenPage's own message after adding a domain says the configuration may take a few minutes to propagate. Wait a few minutes after fixing the record, then reload the page.

Domains table with the domain still showing the Pending status

3. Run the check again yourself

There is no button on the domain row for this, but you can trigger the check at any time:

  1. Click Add Domain and type the same domain under Domain Name.

  2. Click Check Connection. GenPage sees that the domain already belongs to your workspace, runs the check again and updates the status. The domain is not added a second time.

    Connect Domain dialog with the existing domain typed in and the Check Connection button highlighted

Still Pending?

  • If the record is right but the domain is not connected yet, GenPage may be waiting to issue the certificate, which only works once the record has propagated. It retries at the next ten-minute check; see SSL certificates and domain status.
  • If the dialog shows Domain not available, the domain is connected to another GenPage workspace. Remove it there first; a domain can belong to one workspace only.

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