Troubleshooting

Fixes for sign-in, email, payment, publishing and domain problems.

I can't sign inFixes for Authentication failed on the Sign in page. A wrong password, an account created with Google, a disabled account, or a sign-in that bounces back.
I didn't get the verification emailWhen GenPage sends the verification email, what it looks like, how to get a new one from the Publish button, and what to check if it never arrives.
My payment failedWhat happens in GenPage when a subscription charge fails, how long your published pages stay online, and how to add a working card so the next retry succeeds.
My page won't publishThe checks that stop the Publish button in the editor, in the order they are most likely, with the exact message each one shows and the fix.
My domain isn't workingA short check list for a custom domain that does not show your page. Is it added, is it still Pending, does the A record match, and is the page set to use it.